Terms & Conditions

1. Acceptance of terms

By accessing or using INSIGHTS ("the Service"), operated by XIVLabs ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use the Service.

These terms apply to all users, including individual researchers, institutional users, and university administrators.

2. Description of the Service

INSIGHTS is a unified scholarly search and AI synthesis platform that aggregates publicly available academic literature from sources including OpenAlex, Crossref, PubMed, and others, and provides AI-generated summaries with inline citations. The Service is provided on a subscription basis and is subject to the plan limitations applicable to your account.

3. Account registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at contactus@xivlabs.com if you suspect unauthorized access to your account.

If your access is provided through an institutional license, you must use your institutional email address and comply with any additional terms set by your institution.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Scrape, crawl, or systematically extract data from the Service using automated tools without our express written permission.
• Share your account credentials with others.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service or its underlying AI models.
• Use AI-generated syntheses as authoritative sources without verifying the underlying citations yourself.
• Misrepresent the provenance of AI-generated content in academic work in a manner that constitutes academic misconduct under your institution's policies.
• Introduce malware, viruses, or other harmful code into the Service.

5. Subscriptions and payment

The Service is offered under a freemium model. Paid plans are billed in advance on a monthly or annual basis. By subscribing, you authorize us to charge the payment method on file at the start of each billing period.

Institutional licenses are governed by a separate order form or service agreement. In the event of a conflict between these Terms and an institutional agreement, the institutional agreement controls.

All fees are non-refundable except as required by applicable law or as explicitly stated in your institutional agreement.

6. AI-generated content

AI-generated syntheses and summaries on the Service are generated from the scholarly papers retrieved for your specific query. They are intended as a research aid, not a substitute for reading primary sources. You are responsible for verifying any claims before relying on them in your academic work.

We do not warrant the accuracy, completeness, or fitness for purpose of AI-generated content. XIVLabs disclaims all liability for errors, omissions, or inaccuracies in AI-generated summaries.

7. Intellectual property

The INSIGHTS platform, including its design, software, AI models, and infrastructure, is the property of XIVLabs and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for personal or institutional research purposes.

The underlying scholarly papers surfaced by the Service are the property of their respective authors and publishers and are governed by their respective licenses. INSIGHTS does not grant you any rights to reproduce, distribute, or commercially exploit those underlying works.

8. Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion, with or without notice. You may cancel your account at any time by contacting contactus@xivlabs.com.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XIVLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or a prominent notice in the platform at least 14 days before they take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

12. Governing law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising under these Terms shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for matters relating to intellectual property or confidentiality.

13. Contact

For questions about these Terms, contact:
contactus@xivlabs.com